Return Policy

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Return policy

By placing an order, you are agreeing to the following Return Policy terms and conditions.

Returns, Refunds & Replacements

All sales are final. We are unable to offer refunds or replace orders that have been sent with a valid tracking number and show delivered by the carrier. Ensuring delivery to a secure location is crucial. If your order shows delivered but you have not received your package, please contact the shipping provider as they are better able to assist you. 

If there are missing items, items that are damaged in shipping, or other discrepancies, you must contact us to report the missing or damaged items within 7 days. Furthermore, you must save all of the original packaging materials and items that arrived in your package. We require this to file an accurate claim with the shipping provider, if necessary. We may refund or replace damaged items at our discretion. Report any damage or shortage before transferring items to a 3rd party or new location

Please note that on orders eligible for free shipping, we pay the shipping cost for you. As such, if is returned for insufficient or incorrect address, as well as unclaimed or refused packages that qualified for free shipping, the full amount of original shipping costs will be deducted from the refund you would receive for your returned item(s).

Shipping carriers often charge a return shipping fee on packages that are non-deliverable. f we need to re-ship a package due to an incorrect address upon return, you may be responsible for covering the return shipping fee from the original package. If you request a refund for a package deemed non-deliverable upon return, we may deduct the return shipping fee from your refund amount.

Please note that for hygienic reasons, items cannot be returned:  

  • Fragrance oils
  • Soap making supplies
  • Cosmetic supplies
  • Micas, glitter, other pigments or powders
  • Any other items that can be used for body products or cosmetic use

Cancelling an Order

You can cancel orders only if they haven’t entered the fulfillment process. You must contact us by email within 24 hours to cancel your order. Please note that the 24-hour cancellation deadline applies to all orders.

Changing an Order

Order modification can only be done if it hasn’t been shipped. If you need to modify your order, please email our Support Team within 24 hours of placing the order.

Please note that you cannot change your shipping address after you place an order – unless you are changing your shipping address to the billing address that you entered. This is because our system verifies payment information with the address on file for your credit card to help protect against fraud.

Can I Return a Fishman’s Natural Product?

All sales are final due to them being personal hygiene products except, if the product arrives damaged. Should your packaged arrive damaged, please immediately contact our Support Team for a return authorization within 7 days of receipt.